Privacy Policy
Last updated: October 2025
This document provides an overview of the policy and procedures that The Fundraising Agency (TFA) follows on the collection, use and disclosure of information on our website www.thefundraisingagency.org.au.
We use your Personal Data to respond to your queries and to improve our website. By using our website, you agree to the collection and use of information in accordance with this Privacy policy.
Definitions
For the purposes of this Privacy policy:
Company (referred to as either “the Company”, “We”, “Us” or “our” in this Agreement) refers to The Fundraising Agency Ltd, registered as a not-for-profit in Australia, ABN 66634559381
For the purpose of the GDPR, the Company is the Data Controller.
Cookies are small files placed on your computer, mobile device, or other device by a website, containing details of your browsing history on that website, among their many uses.
Country refers to: Australia
Data Controller refers to the Company, the legal person that alone or jointly with others determines the purposes and means of processing Personal Data.
Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.
Personal Data means any information relating to You, such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity.
Service refers to this Website
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website is this place you’re reading this now – www.thefundraisingagency.org.au
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact you, respond to your query, or identify you. Personally identifiable information may include, but is not limited to:
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- Email address
- First name and last name
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
Use of your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including monitoring the usage of our Service.
To contact you: by email or other equivalent forms of electronic communication, including phone, if you provide your phone number and ask us to call you.
To manage your requests: To attend to and manage your requests to us.
For other purposes: We may use your information for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.
With your consent: We may disclose your personal information for any other purpose with your consent.
Retention of your Personal Data
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when it is used to strengthen security or improve the functionality of our Service, or when we are legally obligated to retain it for longer periods.
Security of your Personal Data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we have defensive policies and strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Detailed Information on the Processing of your Personal Data
The Service Providers we use may have access to your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on our Service in accordance with their Privacy policies.
The Service Providers We use may have access to your Personal Data. These third-party vendors collect, store, use, process and transfer information about your activity on our Service in accordance with their Privacy Policies.
Changes to this Privacy policy
We may update our Privacy policy from time to time. We will notify you of any changes by posting the new Privacy policy on this page.
You are advised to review this Privacy policy periodically for any changes. Changes to this Privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy policy, you can contact us by email at hello@thefundraisingagency.org.au or using the Get in touch feature of our website at: https://thefundraisingagency.org.au/